Do companies care if they have your business or not? I no longer think so.
I switched from Hughesnet to Wildblue Satellite in 2010 for two reasons. One a new satellite was to be launched making Wildblue better and two, everyone I talk to (so far) is in the US. When I have problems, I no longer have to talk to Majabar in God only knows what country whom I can barely understand.
Today I got a call from Viacom which is part of Wildblue to tell me they are making appointments to change out the satellite dish and modem. The cost to me....$249.00 installation fee. Another $20.00 added to an already $70.00 a month fee. I balked at the new fee and the representative told me they would waive $10.00 a month for 12 months. I told the representative I would let them know.
I came and looked on the internet. I find Excede. They are part of Viacom but they advertise a $149.00 installation fee. I can buy a lifetime lease for $219.99 instead of paying $10.00 a month so I called and guess what...they are all a part of Wildblue. So...I called Wildblue back and asked about Excede. They told me that price was for new customers only. I told them it seems to me that they would want to keep their current customers happy instead of trying to rip them off for $100.00 for installation and $20.00 extra a month because they failed to tell me that I could buy a life time lease on the equipment. When my contract is up in September, I will have paid $240.00 for leasing.
When you live in the country you are punished. Our electricity cost more, I have to pay almost $90.00 a month for 200 channels to be able to have about 10 channels we actually watch on TV. Now the internet if I want any kind of speed will be $90.00 a month. Almost $200.00 a month to stay connected to the world...Sometimes I wonder if it's worth it.